I’m currently unable to import transactions from our HSBC accounts, using either the bank feed or manual import.
Bank Feed: Pops up bank login, after logging in display no transaction to import.
Manual import: Displays “There was an error processing your file. Please check with your system administrator.” after trying to import either a csv of ofx file
Hi @kgolding,
Sorry to hear you are having problems. With the manual import is the file you are using definitely a .csv file? Have you also tried using the ‘other’ bank option rather than the HSBC option in the drop down?
Manual import is now working - the issue was with HSBC exported a dodgy transaction with no value in the row.
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