I have received a payment from a client that shows in my uploaded statement. It is a single payment that relates to 5 separate invoices. The client account shows that the invoices are overdue
When I try to tag the payment, I select payment from client.
- I select client - the system can’t find any invoices that are outstanding for the client
- I select a wider timeframe (6 months) - I get the same result no outstanding invoices
- I select pay down multiple invoices or assign to client , am prompted to select client which I do - the system tells me incorrectly that there are no unpaid invoices for this client - So I save to client as a credit which shows to their account
- I am not given an option to use the credit to pay the invoices - note that the invoices are in euro, they are paid in euro but the payment is exchanged automatically to GBP in my business account by my bank…
How can I show these invoices as having been paid?