I have unable to renew my Santander Open Banking feed. No changes to my computer or browser have been made since I first set up the feed.
Following the link from your website I was able to enter the information requested by Santander’s website. Unfortunately, the renewal failed on more than one occasion and a webpage displayed the following:
Oops something’s gone wrong
There was an error and we haven’t been able to complete your request.
Cancel & go back
Upon returning to Quickfile’s webpage displayed the following:
The authorisation request was cancelled by you or the connecting party.
Santander Online help desk spent thirty minutes with me as we examined what might be going wrong by attempting further renewals of the feed. Help desk could see that the renewal process was not functioning correctly and recommended that I bring this issue to your attention.
I shall be grateful if you look into the matter for me because Santander’s opinion was that the error occurred at your end.