Turned on integration with Bank and realised that balance on my account doesn’t match - issue is that either i entered the wrong balance initially or didn’t enter the balance.
Tried to enter opening balance now using a date prior to the first transaction but get error
“The opening balance could not be saved as there are transactions occuring before the opening balance date you supplied”
Is there any way to fix this?
Opening balance date :- 06/03/2019
Opening balance amount 262.38
First transaction on the account is on 08/03/2019
Hi,
when this message appears than is usually at least one transaction on your account before that date, I would say. Are there maybe transactions you used to test the account, or so?
Or is that year already locked?
The default view is 2 years, which is probably why your earliest transaction shown is 2 years ago. If you search for transactions though you will find transactions older than 2 years. The error message is correct, but not really entirely helpful here!
I do not know why Quickfile have made this change, it has only caused confusion and there is nothing about the change anywhere in Quickfile to further add to the confusion.
Yes downloaded the transactions file and found one very early from testing - that’s in a closed period as well which doesn’t help @rhc yes looked at that post and that doesn’t actually resolve the issue
You could (assuming this locked period is just from testing) add a transaction or journal to balance the account. All the opening balance does is post a journal for you anyway. You just need the balance to be correct on the date you started using real data.
Thanks - I’ve added an initial balance based on 1 day earlier than the rogue transaction and that has resolved it - raised a query with the support team and they gave me advise so it’s all sorted now - thanks everyone for your advice