Undoing a payment from money held on account

[bigfootnetworks]

I’ve assigned a payment to an invoice from money held on a suppliers account after a refund. I have assigned too much money from the credit we had and cant see how I can reverse this payment. Any Ideas?

Thanks

Bigfoot

[QFMathew]

Hi @bigfootnetworks

If you view the payment itself (Purchases >> View payments >> Use the advanced search to find the one you need), it will show how it’s linked up to the invoices.

From here you can click the red detach button to unlink them. The payment will then revert to a prepayment.

Hope that helps!

[bigfootnetworks]

Thanks for this.

Unfortunately the red detach button is not available on one of the payments at it used credit from a payment which had already been submitted in a VAT return. I’m not sure how to put this right, I guess I will just have to tag the bank payment and leave the remaining difference on the supplier account