HOME / COMMUNITY Switch to knowledge base

Undoing payment via prepayment/credit note

Hi
I had a batch of invoices to pay for January. There were credits from December sitting as prepayments and I “paid” some of the invoices from here. However, some of these are wrong and I need to undo those payments and work through it to find the error.

I can’t delete the payment using the “Show all Payments” and deleting the ones that are wrong. How can I undo this?

Hi @WalkerTim,

If you go to the invoices that you allocated incorrectly you should be able to un-attach the payments from there