Unfound journal entry preventing unlocking of previous year

I am trying to unlock a a previous year but I am prevented as I get the following message:

We were unable to remove all the locks on your account as there is a
year end journal for 05/04/2014. Instead we moved the lock to the last
year-end journal date, the corresponding journal can now be deleted or
modified. If you decide to delete this journal you will then be able to
move the lock further back.

I go to the journals page and find:

No Journals Found
Journals are a quick easy way to move money from one nominal account to another (Help)

I seem to be in a loop and can’t get out of it. I have read numerous other topics but none seem to help.

Hi @robbrown_garden

Can you confirm the last 3 digits of your QuickFile account number please, and we’ll take a quick look for you?

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