Using GoCardless through Quickfile

Some of my clients are upset at the 1% charge that go on top of their invoices so the amounts paid to GoCardless do not match my invoice.

I spoke to GoCardless and they told me it must be a setting on the Quickfile software. I am happy to pay the GoCardless 1% charge so that my clients have a payment matching the invoice.

Can you help

Account setting > Manage payment options, see if under GC you have 1% as Percentage of total , make it 0, it will be all compliant as adding such markup on payment processing is illegal for quite few months now

Thank you for that…you are correct with the settings