Vat Return - User credentials failed

Hi,

This is the first time it has happened, when submitting a VAT return it says “email vat submission failed” the supplier user credentials failed validation for the requested service.

I am assuming i would need to check the details in the dashboard, any ideas anyone.

The A Project

This message originates from HMRC and usually indicates that the username and password we have stored is invalid.

Have you or your accountant recently changed your HMRC login credentials?

Hi,

Yes thanks that is correct, how would i input the new login details on quickfile please.

The A Project

You can find VAT settings by either:

  • Go to Reports >> VAT Returns, and then click VAT Settings, or
  • Go to Account Settings >> Company Settings >> VAT Settings

Hi

Thank you very much

The A Project

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