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VAT sending problem

I am trying to send the VAT Return to HMRC. But the following error appears:

Hmrc Error Code: 403
Status: CLIENT_OR_AGENT_NOT_AUTHORISED
Message: The client and/or agent is not authorised.

But I am an authorized AGENT :frowning:

Please help!

Hi @MartaM,

Sorry to hear that you are having problems. Unfortunately that error is returned directly from HMRC so will be an error on their side rather than ours.

The first thing to check is if you were to log in to HMRC directly can you see your client on there?

Thank you for your answer. Yes, when I log in to HMRC directly I can see my client, that’s why I am so confused :frowning:

I would suggest speaking to HMRC.

Although, can you confirm that you have connected your Agent account to your Affinity account?

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