Website load problems on Plusnet

[axispara]

we are with Plusnet thanks

[Glenn]

I’m sure it’s a routing issue with Plusnet, if it were a wider issue we’d be seeing many reports here. But we have had several thousand logged in users today. If our servers are timing out we’d be seeing significant volumes of error reports.

@axispara

I have a hunch that is something to do with the Https security

You could check the responsiveness of these two pages to confirm this

http://www.quickfile.co.uk - HTTP

QuickFile Affinity Login - HTTPS

I’m sorry we can’t shed much light on this, maybe Plusnet can help?

[axispara]

Thanks Glenn, both those links are opening instantly, but so is my account, its been ok for the last 4 hrs, so lets hope it stays that way. I raised a ticket with plusnet, but unlike yourself they take 12-24hrs to get back to me!

[Glenn]

OK thanks for updating me. I really am very keen to get to the bottom of this.

If you don’t mind, would it be OK if I called you should this problem resurface? We can do some more detailed test that should hopefully isolate the problem.

[knightrideruk]

Hi

We are having problems today with timeout on QuickFile servers and we are with BT. Spoke to BT Business broadband and they told me that they have been experiencing some “connection difficulties” but as far as they were aware they had been sorted by the time we contacted them. Trying to log on to QuickFile was no better with 1 attempt in 5 successful.

Regards

knightrideruk