Why aren't receipts that I've attached to payment showing?

I have successfully been uploading invoices to the receipt hub and then attaching them to purchases and payments. I have just been reviewing payments to my key suppliers over the last 6 months and have realised that only some of my payments still have copies of the suppliers invoices attached to them. When I click on the icon that show that there should be a document attached to the payment, I get an error message. Any idea as to where they have gone?

Hi @carolinehagen

You can only attach a file to the invoice rather than the payment - are you looking at the purchase invoice screen, or the payment screen?

If it is the payment screen, are you able to give me an example of where you’re seeing this please (for example, an invoice number), and I’ll take a quick look for you?

You are right - I am looking at purchases, not payments. Many thanks for pointing me in the right direction.

No problem! If you need any further help, please let me know :slight_smile:

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