Yodlee has stopped importing my TSB bank feed. The last one was 8th August. The raw data is empty. Why would this just stop working and how do I get it back again?
If you manually refresh the feed, does it work all ok, or does it show you a message?
I can’t say for certain why it would have stopped working, but if any of your details changed, or if the bank required more information as part of their login process, this is likely to be a factor that could affect it.
No, the manual refresh gave the same result. No transactions after 8th August. Should I cancel the feed and reload?
I’ve just given this a go to try and look into this issue for you. It did take a short while, but when it prompted me for the date, I entered 8th August 2018 and it imported quite a few transactions.
Would you mind checking and seeing if this looks all OK for you now please?
Yes, those imported transaction are correct, Well Done! The manual update is always quite slow. When I tried this morning, I got no response. Thanks for looking into this. If the automatic update fails, I’m changing bank from TSB to Lloyds. Yodlee never fails in my wifes’ QF account which is linked to Lloyds
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I’m experiencing the same issue with TSB. Last entry was 3rd August. Manual refresh doesn’t work for me.
Hello @Amitai_Oliver
How far do you get in the manual refresh? Do you see the option to enter the start date? Do you see any errors when performing the refresh?
Hi,
Since QF Support managed to get a manual refresh to work, Yodlee seems OK. However, since TSB was hacked a few months ago, My logins work but are quite slow. I’m changing banks to Lloyds now. I don’t think TSB has managed to get itself sorted out and recover 100% from the hack.
Cheers
Gary
We are aware that TSB did suffer some issues yesterday, so it could well be the case that if you tried to manually refresh then, it may fail or stall.
Just to clarify, with @GaryWilliams’ account, we didn’t do anything out of the ordinary here. We just manually refreshed it and back dated the feed at the last stage. This in turn updated the account to where it should be. It did take a while however, so if you’re giving up early, it’s worth giving it a good while until you see either an error or success message.
I cannot refresh at all. Hitting the little blue icon doesn’t do anything. I’m using Safari, but same results on chrome.
@Amitai_Oliver - do you mean this blue icon?
This doesn’t do anything with the Yodlee feed - it just shows that the feed is active.
To manually refresh the feed, view your bank statement page, and click More Options >> Refresh Bank Feed
OK, I’ve done that. But it hasn’t updated the feed. It all looks the same.
Just to confirm - you back dated the feed (when prompted), no errors were seen, but no new data has been imported either; is that correct?
I’ve just done it again and it worked well. I had entered today’s date by mistake so it didn’t work.
Is there a plan to fix automatic updates with TSB?
It’s likely something was stopped with the account with the issues that TSB have been having recently. There’s nothing showing on our side which would prevent these from being updated, so it should continue to run as normal.
I would however suggest to keep an eye on it, and if you do encounter any issues, refresh it manually in the first instance, otherwise let us know and we’ll take a look for you.
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