Access Denied on uploaded receipt

Bug Bug (Solved)
1

Hi,

I’ve uploaded a PDF receipt against a purchase but when I click the “View” link (magnifying glass icon) next to the receipt I get an error from the Amazon AWS page:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>BC061FE9BF526644</RequestId>
<HostId>
PUSafgOHNStlAJaF4vdokFj80533TJrtPB1i8GmSzX3Nz69c/O3DjjpA/mFBhYRA
</HostId>
</Error>

Is there an issue or is it something that I need to set up / fix myself?

Thanks!

2

This would typically occur if there was a non-standard character in the receipt name. I’ve found a receipt with a # in the name. I noticed the bug when viewing the receipt scan from the purchase detail screen, but it seems to work fine when viewed from the Document Manager.

I’ve reported this and I am sure this fix will be rolled out in the next few days. To access this in the mean time please use the document manager.

3

Glenn,

Thanks for the speedy response - that makes sense as I can access some other receipts from purchase detail screen.

4

I can confirm this has been fixed on our development system and will be fixed on live within the next couple of days.

5

This has now been resolved, the link should now work fine in the purchase preview screen.