Hi Russell,
Thank you for your feedback. We do listen to the community, and we take everything say on board.
As explained by @Glenn in previous threads, the cost of running and maintaining QuickFile has increased year on year due to the increase in a growing user base. It’s not a change we made lightly, but unfortunately something we had to implement for the software to keep going.
I can’t comment on other accounting software such as Quickbooks, but I appreciate your concern with us. Perhaps the Affinity platform would have been better suited to you? I know that several people have taken this approach as sometimes the charge can work out smaller and more manageable. This allows you to have one Affinity account and manage other QuickFile accounts from there. These QuickFile accounts wouldn’t need to pay the Power User Subscription charge, as it would come under the Affinity charge.
There’s no escaping the file incident, but changes have been put in place to prevent things like this happening again. Unfortunately, these things do happen in many businesses, but we have worked hard to ensure these things don’t happen again.
I’d recommend looking at the Affinity option - I’m happy for you to ask questions, or even send me a PM on here if you want to discuss it further. If you wish, you could even PM me your account numbers, and I’ll suggest the most cost effective way of managing your accounts for you?
We appreciate your honesty - we’re an open forum, and we improve thanks to feedback on these forums. It’s because of the feedback that many of the changes in the software have become to exist.
I hope that clears a few things up, but anything else - please feel free to ask.