Hi - been digesting the change to you charging for Quickfile, and whilst I appreciate the charge is small, it does go against the grain rather, as I have recommended the software to so many people on the basis that it is free. This does make me feel rather stupid now.
I think you should have gone about it in a different way personally, how, I’m not too sure.
The one problem I have is that previously, I used Quickbooks, I purchased the software once and installed it on my computer. This allowed me to use on as many companies as I wanted. However, so far I’ve had to pay this fee three times, so this is when it starts to leave a bad taste in the mouth for me. If you had allowed a charge to an overall user to have multiple accounts, that would have been better.
The one thing that I let you guys off for was when your whole database was deleted and we lost all our invoices we had uploaded and attached to bills on the system. We never pushed to get this sorted out, as the service was free, but now I feel that should we continue with using the software, that this is sorted out.
However, it might be too late, as my finance director is now looking at other software for my larger business.
I wanted to be frank and honest with you on this.