Customer Statement to include all items

[Sameera]

I tagged £480 directly to Debtors control account.
This was because credit note and refund were issued at different dates (refund later).

For the benefit of others,I am reposting parts of our private conversation.

I just created a test refund to dated 4th Oct in the Bank account. This refund is for CR note dated 01/04/2017 to client X They have credit of £xx on the account.
When I went in to tag it, there is no option to tag it to the credit note or to allocate it to the client account.
The drop-down box only gave me option to apply refund to older invoices in the client account.

I reckon it was because of this, I may have tagged the £480 directly to the debtors control account.
To me doing this made sense, as I was reducing the debtors balance in the accounts (even though I could not tag it directly to the client account)

I suppose, it may be handy to have a further option when tagging a refund, where we could tag the refund direct to client account rather than it only being applied to an invoice? Not sure your system is designed for this?

@QFMathew

No problem,

Bank tagging has some limitations, so you will be able to do 80% of the operations, but somethings (usually less common routines) will need to be done manually. Nonetheless I will pass your comments on to the development team to see if this can be done.

Thank you Mathew.