HMRC MTD connection Bridging

Support
1

Hi

We are having problem to connect one of our company with HMRC through your portal for VAT MTD/.
See error below.

Thanks
A

image

2

Hi @alfi82,

Have you checked your VAT number is correct and updated it through the link on the error?

3

Hi beth

Done so, waited 24h still not connected.
Can you please check?
Thansk
Alfonso

4

Hi @alfi82,

When you say Done, have you changed your VAT number? Have you worked your way through this guide as this may help too?

Making Tax Digital: Troubleshooting

5

Hi Beth

Yes I have done that. Still not able to connect…
Let me know
Thanks
Alfonso

6

If you are seeing an error, what is the error that you are seeing?

7

It is still the same as I sent you two days ago nothing changed.

8

Hi @alfi82,

If that is the case then you need to update your VAT number, the number you have entered is incorrect and is not a valid VAT number

9

I have done that and vat number is correct.
so not sure, are you able to log in somehow?

10

Please could you send a private message with your QuickFile account number to @QFSupport,

I can take a look and check your settings

11

The number in the error in the original post isn’t a valid VAT No. though. Have entered your VAT No. or just this same other number again?

12

Hi beth

This is our account number

Thanks
A

Account: [removed]

13

Hi @alfi82,

You have given me your Affinity account number (I have removed it from your post as this is a public forum). I need to know which QuickFile account you want me to look at.

14

thanks beth,

its cem kings road sagl

15

Hi @alfi82

I can see that the error returned now is slightly different to the original one.

The error returned now suggests that either:

  • This VAT entity isn’t registered for Making Tax Digital
  • It’s the wrong HMRC account (e.g. this one may be authorised for Corporation tax, but not VAT)
  • They have signed up to MTD but haven’t been accepted by HMRC, and waited 48-72 hours

If you log into the linked HMRC account directly, do you see an option for MTD?

16

Hi Matt
Had to register first - all done now and hope it works this time.

Best
A

1 Like
17

This topic was automatically closed after 7 days. New replies are no longer allowed.