Hi @Inspire12
Firstly, I don’t have access to your account so I can only use the information you’ve given me.
This can be quite difficult as it would be based on a number of factors (such as how you started - from a spreadsheet, paper records, a drawer full of receipts or other accounting software). However, we do have a number of ‘Getting Started’ articles that may help - check them out here
As mentioned, I don’t have access to your account, but I’ll quickly run through the 2 options available through QuickFile. A basic subscription (providing you have under 1,000 ledger activities) is currently free, anything above will be chargeable within the next few days. A basic subscription is more than ample for basic bookkeeping, the power user subscription is only required if you want to make heavy changes to your interface and use features such as webhooks.
What did you use in the previous years? If you used something like Sage, then you should be able to import a trial balance. Take a look at this topic - this should help based on several scenarios.
We don’t have a customer telephone number. The forum is our main method of support with an active community.
I hope that helps. If you do need any more help, please let me know!