Hi Glenn
thanks for your reply, I’m going to thrash this one out with you 
as it’s one of the biggest issues I have with Quickfile.
I have invoices that have ended up in junk since the October update, there’s a usual pattern, I become aware that the customer hasn’t viewed their invoice, contact them, they find it and I end up giving credit terms of 3-4 weeks rather than 3-7 days.
Moving from hotmail is not going to happen, I’ve already moved to hotmail from a paid provider. Said paid providers of domains/and (one) email address for people like me are a waste of time and money for a poorer service, I’m mobile not office based and just end up forwarding these to a hotmail/gmail account to get the required mobile access and then there is too much tech admin to get replies etc working properly from phone or tablet, so it’s a complete non starter.
so what are my options?
Reading other support on this I understand that there are two ways of sending email, via your server (Amazon?) or via mine by reconfiguring the SMTP settings, is this right?
If using your server I saw something earlier that you advised should reduce failures:
[E-mailed Invoices & Estimates going to Junk Mail]
does this work still, should I try it? where do you ‘set sender’? will all replies still come back to my email if I do this?
Reconfiguring SMPT settings is resulting in
What does that mean? how do I fix it?
Or do I just send all invoices to myself first ie cc them and then forward them? apart from being a pain will the customer get the online access if I do this?