No because any opening balance has to have a matching entry somewhere else.
How would quickfile know your square payment is for a sale unless it was attached to an invoice?
Thanks Paul for your quick response
I am sorry I have no accountancy experience that’s why I asked for help and a solution to this problem
Thanks anyway
Kevin Hinds
Hi Kevin, did you manage to sort this?
NO!!!
Your help would be greatly appreciated
I think the payment has been sent to Quickfile twice via Square
My bank sent the payment and I had integrated with Square –
I have 587.62 in suspense
Kevin
As @FaradayKeynes suggested above, more often than not, the suspense account is made up of untagged entries in bank accounts.
If you go to Banking >> All Bank Accounts, just keep an eye out for the banks with an untagged count, like the top box shown here:
If you click on this box, it will show you the untagged entries.
Hope that helps!
Hi Kevin,
I’m no expert but have you managed to find the transactions in your bank (in quickfile)?
Is it possible that the transaction was duplicated in the bank account, when you were bulk tagging from Square?
I have just read the below knowledge base articles to provide the above information:
Instruction no 8 in the above article mentions:
Hope this help. If not an email to support might help
You wouldn’t see any tagged status in the Chart of Accounts, only in the bank account view (see my reply above).
From your screenshot however, it does look like these are untagged entries in one of your bank accounts.
Screenshot removed
Have you checked all of your bank accounts (e.g. those off screen in the screenshot)?
I’ve also removed your screenshots from your posts, as you’re posting to a public forum.
If this is a duplicate transaction, then you can delete it from the bank account that it appears in. This will remove it from the account and the suspense account.
If this helps
I deleted the full year and started again - still there ?
I have searched all accounts no sign of entry
K
If its still there after you delete a full year and before you start again then it relates to a previous year.
Or if not, when you say you started again, where did you tag the bank opening balance? As that will create a suspense entry if left unallocated
Where do I look to find my opening balance c/f ?
My balance is correct on my transaction account list
K
The balance will look right that’s not the issue.
I don’t know how far back the problem may go so it’s hard to advise. Might be easier for support to take a look at your account
I would appreciate supports help
Kevin
If you have a look at the suspense account transactions. You can then click the question mark icon: 
this will bring up a little comment line to show you where the transaction has come from. If you click the blue writing this will then bring up said transaction within the bank account view showing it as untagged.
If you look at your Merchant Square account on the bank account view you will see that there are 2 untagged transactions here which is what is showing in your suspense account
You are a 
Fixed …now I would never ever have found that area in the system
Sincere thanks
Kevin
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