Payment in error

[FolkLondon]

I don’t know if there is a way to contra out the entries within bank tagging but the alternative is to treat it as a pre-payment and then refund it. The link below seems to be for a purchase but I have checked and the sales side is identical.

Refund on prepayments

Hi, bit stick on how to sort this, but… we have a direct debit for our electricity supply, which goes out as a prepayment. we have just had a large proportion of this returned as our electric bills have been a lot lower but i can’t seem to find out how to add this into quickfile. i can’t refund balance through any of the bills and if i try to tag the bank statement it tells me there are no corresponding invoices. this has happened a few times now and have ballsed it up so need to know how to so…