Recording repayment of overpayment by a customer

[dgee]

Hi,
One of my customers has overpaid on an invoice. Can you tell me how I record it on QF when I repay the overpayment?
Thank you.

[QFMathew]

Hi @dgee

You may find this post useful:

Refunding an Overpayment

Hi @BanksyBoy With an overpayment, there’s two options you can do first of all with the allocation. If it’s to an invoice, you can select the ‘pay multiple’ option when tagging it, pay off the invoice and allocate the rest to the client account: [image] And then: [image] If it’s unassigned and you’re on the cash accounting VAT scheme, then this will default to recording the overpayment at 20%. If there’s no invoice, then obviously you just allocate it to their account rather than an invoi…

[dgee]

Got it! Thanks for your help.
David