If anyone is having issues accessing QuickFile, hopefully this will help clear it up a bit.
To protect the service provided, we moved them behind the cloudflare network. In order to do this, we had to update what’s known as the DNS settings. DNS, or ‘Domain Name Server’ settings tells your computer where our website lives.
It translates ‘www.quickfile.co.uk’ into a number (known as an IP Address) which is linked to our website (along the lines of 127.0.0.1). However, because of the way the internet works, this IP address is stored for a period of anywhere from 1 hour upwards.
When you request access to www.quickfile.co.uk, it tries to load the site from whatever IP it has on record. In some cases, this is the old IP address, and therefore access will be rejected until your computer or internet provider updates their records.
In some cases, you may experience intermittent access. This is likely to because when your internet provider tries to access our server, it can use one of many different routes around the internet. Some routes may have the old IP address, and some may have the new one. If that specific route uses the new one, then it will work. If it’s the old one, it won’t connect.
If you have several accounts, your computer/device and internet provider will store the IP address for each one separately. The above would apply to these individually.
Our systems are online, and accessible, but this can vary from user to user, because of the above. It depends on your computer or device, your internet provider, and other various factors.
I hope that’s clear, and understandable.