Accepted Estimates - replying to customer queries

Feature Request
1

Hi,
When our clients accept one of our estimates and we are notified, they very often use the ‘client’s comments’ section to ask us a question - normally when can they have the product or service.

There appears to be no way to reply back to them leaving the only options of creating a separate message or an actual email. Both these options aren’t ideal and seem a bit disjointed. It would make sense to reply back via the same way in which the question was posed along with the entire conversation.

Is this possible somehow or is it something you could consider?

2

Hi @w9gga

This hasn’t come up before, but I’ve converted this to a feature request, and we’ll monitor the interest from the community.

3

Hi Mathew, I know this is now some time after the original post but we have the same problem a client is asking questions on the estimate but we cannot answer them. If this could be made possible it would be most helpful.

Hayley @ Fusion