Accidental payments

Accounting
1

I have two similar problems. what is the best way to deal with them?

  1. A customer has paid twice by mistake and asked the additional payment to be returned. I could delete both payments from the Quickfile account but this seems untransparent. I could generate a second invoice and then credit it but that seems clumsy. What would the best thing to do?
  2. A customer has paid me a sum that should have gone to an associate. I would prefer not to refund it as they are abroad. Again, I could generate an invoice to match the payment and then credit it, making the refund to my associate.Any thoughts?

thanks

2

Hello @Upozi1

  1. A customer has paid twice by mistake and asked the additional payment to be returned. I could delete both payments from the Quickfile account but this seems untransparent. I could generate a second invoice and then credit it but that seems clumsy. What would the best thing to do?

Tag the payment to their account
You can go into their account > Prepayments > View the payment and then use the refund option.

  1. A customer has paid me a sum that should have gone to an associate. I would prefer not to refund it as they are abroad. Again, I could generate an invoice to match the payment and then credit it, making the refund to my associate.Any thoughts?

Tag the payment to their account
You can go into their account > Prepayments > View the payment and then use the refund option.