Account Reference characters

Hello.
I have set up my quickfile clients with a unique Account reference code. I use the house number and postcode with a ‘-’ inbetween. e.g. ‘16-WA32LE’. The account references have imported correctly and show up as ‘16-WA32LE’. The problem I’m having is if I now try to manually create a new client the account reference field will not accept the ‘-’ character. I press ‘-’ on the keyboard and nothing appears. Is it the case that ‘-’ is not a valid character for Account Reference but if you import the value gets accepted?

Hi @GTCooker

It appears that you can use thr hyphen if you create a client but not if you’re creating them from an invoice.

I have reported this to the Dev team and we will report here once it has been fixed

Thanks for that Beth, I noticed it was working if I created a new client from the drop down menu, probably betterto do it from there then I can use the search to see if the customer already exists.