Hi there my accountant has no longer access to my accounts.
I cant find the option to add them again.
I then tried to add them as a team member but the email address states on quickfile (The email supplied is not in a valid format)
Hi @Oneillms1
I know you mentioned that it’s saying the email address isn’t in the correct format, but just to confirm - is it in the correct format?
Hi yes its their company email. But there is no link to add accountant anymore ?
If you’re the account administrator, you’ll see an option to add a new team member. This will add them as another user on the account -
We’ve never had an option to add an accountant through this way. If they’re an Affinity user, they would have to send the invite from their side, within the Affinity dashboard.