Hi
I’ve set up a bank feed to a client via my Affinity account and the client is now leaving.
When I remove their account from my affinity account I know that the charge to me ceases but what happens to the daily bank feed cost. Will his bank feed stop working and do I need to advise the client that he should log in to re-set this up and pay directly going forward ?
Many thanks
What happens to the daily bank feed
Hi @Echohead
If you are no longer paying for the bank feed then when the subscription comes to an end they will get a reminder that they need to purchase it. They will be able to do this from the subscription section - click their company name in the top right corner and then select services/subscriptions from the drop down
Hi Beth
Yes but surely I stop paying anything, ie the daily bank feed charge when I remove them from my affinity list ?
Hi @Echohead
Once they disconnect from your account they will have to pay the annual fee for the bank feed themselves rather than paying for it through yourself. I hope this makes sense, but if you have any further questions, please don’t hesitate to ask.
Yes, that’s perfect, many thanks
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