The exact amounts have been simplified but here is my scenario, when a mobile contract ended I received an Invoice for £10 relating to the last few days’ service and a Credit Note relating to a refund of a deposit, but in my actual bank I received a refund by way of a payment of £40 and no DD was taken.
In QF I have created the invoice unpaid and created the credit note against an earlier invoice. If when creating the credit note I choose the option to refund the money it produces a bank entry for £50 which does not exist, so I chose to hold funds on the supplier account.
This then allows me to pay the £10 invoice from the supplier funds and doesn’t create a bank entry, which is correct, leaving £40 on the supplier account.
Unfortunately I am now stuck, there is no option (that I can find) to receive this money from the supplier screen; I can create a manual £40 credit in the banking screen, but if I try to tag it as a refund from a supplier, it forces me to choose an invoice and even if I choose the same invoice I have already credited, it incorrectly creates a new credit note and allocates the payment, leaving the existing £40 on the supplier account.
This seems as though it should be something really simple!
Thanks in advance for any help coming my way!