Amount sent to GoCardless to collect differs from the invoice balance

Support
1

I have an invoice that has a credit as a line item which shows as a negative value, as -£200 this also then has a negative VAT value of -£40. The total balance showing on the invoice is £2622.42. This then should get sent to GoCardless for collecting via direct debit, however the payment being collected shows as £2662.42 (a difference of £40).
I have been in touch with GoCardless and they’ve said that QuickFile send the amount to collect via the API and I need to get Quickfile to investigate this.

Is this a bug? How can I get this resolved so it doesn’t happen again?

I would have thought that whatever the balance states on an invoice is what should be passed on for collection, however in this instance it clearly wasnt.

Thanks & hope we can get this bug fixed…

2

Hi @ianjrobson

I’ve found your account and it looks like the invoice was updated after the direct debit request was issued. I will send you a private message with more details shortly, please look for a green notification in the top right corner.

4

Hi Matthew,
Thank you for your direct message - I hadn’t appreciated that it had gone through so I shall bear that in mind for the future!
Best regards,
Ian

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