I have an invoice that has a credit as a line item which shows as a negative value, as -£200 this also then has a negative VAT value of -£40. The total balance showing on the invoice is £2622.42. This then should get sent to GoCardless for collecting via direct debit, however the payment being collected shows as £2662.42 (a difference of £40).
I have been in touch with GoCardless and they’ve said that QuickFile send the amount to collect via the API and I need to get Quickfile to investigate this.
Is this a bug? How can I get this resolved so it doesn’t happen again?
I would have thought that whatever the balance states on an invoice is what should be passed on for collection, however in this instance it clearly wasnt.
Thanks & hope we can get this bug fixed…