Assigning partial card refund to supplier account

Support
1

So, I have the following situation:

I purchased a few things from a supplier (£200), received the goods and decided to return some of them for a refund (£50). Supplier charges return shipping (£5) and deducts it from the refunded amount (£45) which is returned to my card in due coruse.

I have the following items in quickfile:
Purchase 1 for £200 including the goods that were returned, paid for on credit card and all settled.
Purchase 2 for £5 for the return shipping, paid for on supplier account
Credit note 1 for £50 for the returned items, allocated to supplier account

Supplier balance is now +£45

I now have the refund transaction imported on my bank feed and I go to tag it as a refund from supplier and because I don’t have a credit note or invoice that matched the vale of the refund I can’t tag it as coming from that supplier. I tried manually entering the refund and matching it to the imported transaction but that option isn’t presented to me. I tried deleting the imported transaction and just having the manually entered transaction but it was re-imported again next time it ran.

What is the correct way to handle this situation within the options available in quickfile? Have I missed something obvious or is it really that hard to resolve a situation like this?

Thanks in advance!

2

Hello @Robb_Gosset

Based on what you have said, open the £5 invoice and click Log payment.

  • Use the apply from credit option to pay the £5 invoice.
  • Refund the remaining Credit note (£45) (this will add a bank transaction)
  • Delete the £45 bank transaction from your feed so you do not double up in the bank

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3

Thanks Steve, I have already gone through those steps, the issue is that when I delete the imported transaction it re-imported again the following day. Is there a way to force a match between transactions or to force tag the transaction as a refund from supplier even when there isn’t an invoice for the exact amount?

4

Hello @Robb_Gosset

Bank feeds check for a few days looking for completed transactions to match.

It will re check for a couple of days then it will not re import, just leave it unmatched for now and delete it later.