I’m in a situation where I have an overpayment discrepany on my books from 12 months ago, that I think is due to a client being sent an automated payment reminder. However I have no way to check any reminders sent out that long ago. As despite having a power user subscription, the email log only goes back 6 months (surely this should be 18 months to allow for the delay between accounting periods and tax returns?). Additional to this, no matter what I try, I can’t get the SMTP settings to work for using my own service provider (for storing them myself).
If there was a global setting that simply allowed users to automatically add a BCC address to all outgoing emails, such situations could easily be avoided. The power user subscription allows me automatically CC myself into invoices sent manually. Yet the same logic doesn’t carry over for automated email, so anything beyond 6 months is lost forever. That doesn’t make sense and honestly makes me question why I’m paying extra for the so called power user subscription in the first place.
