Auto disable reminders when Direct Debit is present

[QFMathew]

Hi @zappdance

This has been brought up before. Basically, an invoice is only marked as paid when the funds have been confirmed with GoCardless. Until that point, the funds can be recalled. If we were to bring it forward, it could leave invoices marked as paid but actually weren’t.

@Glenn’s previous post here goes into a bit more detail:

@Glenn

The delay is inherent to the Direct Debit system and technically an invoice is only considered as paid once the funds have reached your bank account, there are various reasons why a DD may bounce in the interim period. What I would do straight away is turn off the automated invoice reminder system, that way you can individually check and OK any reminders.

DD collections will only appear as a client credit if you’re collecting ad-hoc from the client detail screen. If you have the DD linked to a recurring invoice it will automatically get assigned to that invoice and the term on the invoice if set greater that 7 days should allow for the delay in the actual DD collection.

Hope that helps