I used a Gif file , i used csv file all the formates and says same thing every time , WHY?
Hi @pelican
It can depend on a few things, but we’ll certainly try to assist you.
What bank is this for (e.g. HSBC Personal, Barclays Business etc.)?
Do you select that bank from the dropdown list at the time of uploading the file, or do you select the “Other” option?
Are you presented with a preview of the file, and if so, does that appear all correctly?
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