Hi Support,
Via my Affinity A/c, I have requested about 20 backups before 09:30 am today (mostly small clients) but only received 3 so far.
How long will these take to come through?
Hello @Bagpipe
There are a few factors that the timing would depend on.
When you request a backup it is added to a process queue. The Queue processes each backup in the order they come in, depending on the size of the items in the queue some will take longer than others.
If you would like me to have a look at a specific backup for you please drop me a private message with the company name, account number and the email the backup is to be sent to and I will take a look for you.