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Bank feed duplicates


#1

Im getting duplicates on the bank feed from Lloyds when I pay with a debit card - 2 different dates for the same transaction current example (it keeps happening):

Do I have a setting wrong, or is the feed broken?


#2

Hi @dnph

With some of the banks they send through the transaction twice:

  • When it actually happens
  • Again when it’s settled (usually 2-3 days later)

There is an option to add a delay to the feed which should present the first transaction being picked up, and in turn, prevent the duplication.

If you view the bank statement page (where you’re screenshot is from), and go to More Options >> Bank Feed Settings, you should see an option to add a delay. Enable this, and that should resolve your issue.


#3

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