Hello,
I’m trying to get all of my bank entries tagged and I’ve got 6 entries that refer to a refund. I’ve entered the invoices and the credit notes. But it won’t tag them. This is the message I get and below is a copy of the credit notes.
Any help gratefully received.
Thanks
Sara
Allocate to Purchase
No qualifying purchases could be found to refund against. Make sure the corresponding purchase has been logged before you attempt to process this refund.
Invoices with items posted to more than one nominal account will not show here and in such cases a manual credit note will need to be applied.
When you bank tag a refund it doesn’t match to an existing credit note you’ve already created, it looks for fully paid invoices and it actually creates the credit note for you.
Looking at your account you have CN00005 but all this is doing is reducing the balance on #QF00011.
In fact #QF00011 was never paid to start with so there’s nothing to refund from.
Yes I would remove those credit notes, but the next question is what are you trying to refund as those original purchases weren’t paid… well at least not the one I checked (#QF00011).
I paid a direct debit to a former accountant and then we decided not to continue as they did not have start up experience. So they refunded all the payments
So in that case you should have money leaving and returning to your bank account. The money leaving your account, how was this tagged?.. if you let me know the date and amount I can check this for you and advise.
The 5 payments you made are sitting on the supplier account aren’t allocated to any invoices.
Given these are just returned payments it’s really not even necessary to record them as invoices and credit notes.
I would delete all the invoices and credit notes, detag all the payments on the bank and retag the payments and returned payments directly to the nominal code “Returned Payments”. It’s a straight in-out and will finish at zero.
You can tag directly to nominal codes by selecting “Something else not on the list” in the bank tagging pop-up.
There’s a bank entry on 8.1.2014 for 406.99
It’s a paypal payment for snapterms. I’ve entered the Snapterms invoice.
I think I may have mistakenly manually paid it. I tried to delete the manual payment so I could tag it from the bank screen, but it’s not having it!
Could you tell me what i should do?