I am having problems tagging my bank payments to a customers account. We have received a payment and there is an outstanding invoice from the customer. It does not automatically select this invoice to tag to possibly because it is in a foreign currency, but even when I select ‘assign to a client account’ it tells me that there are no outstanding invoices from this customer, so why is it saying that when there are?
Bank Tagging only works when the currency of the invoice and the bank account match. Instead you’d need to log the payment manually to the invoice, this will give you the option to nominate the receiving account and exchange rate. The left over untagged duplicate would then need to be deleted from the bank.
Take a look at the following guide which should provide more detail:
This topic was automatically closed after 7 days. New replies are no longer allowed.