It was Open Banking. It has been working without intervention for years (since October 2017). Ive never had to validate it.
I see the message when following the link in Quickfile.
Steps:
Quickfile > Banking > Open Banking Feeds > Connect a bank > Natwest > Bankline > Enter Customer ID and User ID > Enter PIN and Password >
Sorry, you don’t have any valid accounts
You don’t have any valid accounts to connect to at the moment. If you don’t think this is correct, please get in touch with your administrator.
If you’ve had it since October 2017, that would have been Yodlee as Open Banking have only been available for the last year or so. That does explain why it stopped on the 13th March, as Yodlee was discontinued on 14th March following a change in legislation (PSD2).
Regarding there being no accounts however, this does sound like it’s on the NatWest web site, which is unfortunately out of our control. This part is controlled by the bank directly. So in the first instance, I would suggest contacting them and seeing why none of your accounts qualify.
After selecting the accounts, you would then be returned to QuickFile to create the link.