I have been using the Barclycard feed for a couple of months. Is anyone else finding it unreliable?
Random transactions are missing when we come to assign receipts, which is very frustrating. On a given day, it might be that 4 of the 5 transactions are present, but one is missing!
Would be good to know if this is usual.
Chris.
Do the missing transactions turn up in the following few days or do they never appear at all?
The feed will show you transactions that cleared on that day, and its normal for some transactions to take longer to clear than others so it’s not always the same number of days from making the card payment to having it appear in your credit card feed.
Hi @Chris_Lacey
As @ian_roberts mentioned, we do only import completed transactions (ones that have been cleared by the bank). It’s normal for transactions to take 2-3 days, sometimes more, to clear fully.
If there are any specific transactions you have noticed this with in the last few weeks, please don’t hesitate to reach out to our support team privately (drop a message to @QFSupport), along with your account number and details of the transactions, and we can take a look for you.
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