Brightpay integration problem

Support
1

I have been using Brightpay for payroll, and generating the journal successfully for a long time. Yesterday I got this error message when trying to create the new journal (tried again this morning with the same error):
URL: https://vendorapi.brightpay.com/api/v1.0/journals/quickfile/auth/redirect
Error: A service redirect was expected but did not occur.
I’m not sure whether the problem is with Brightpay or Quickfile - any suggestions how I can sort it please.

2

Hello @Keith_Porter

It looks like a Brightpay issue as the URL is on their side.

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4

Hi Keith,

Did you get this sorted with BrightPay as I have the same issue today (29th Nov)?

Regards

Paul

5

Yes - I had to disconnect the Journal mapping and revoke the Brightpay connection within the Quickfile Marketplace (Account Settings>3rd Party Integration>App Marketplace). Then set up the mapping again.

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