Can click on receipt attachment but only link in url box no image

Help! HMRC want evidence of all my receipts I’ve just clicked on an attachment to get this url but no image to print?

URL Removed

Hi @FunkyPunky

I’ve removed the URL for you as this would relate to a document on your account.

Has this file been forwarded from an email?

yes it was…

What I think may have happened here is the image in the original email was hosted externally by the company who sent it (e.g. on their server) and just referenced it in the email. In which case, if they have moved or removed the image from their server, it breaks the reference.

When was this file created? Would you have a copy of the original email, perhaps in your sent box from when you sent it in?

Yep brilliant thank you

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