Can’t submit vat return

Support
1

PROBLEM. Can’t submit vat return. My deadline day was 6 Oct. On 5th Quickfile displayed “HMRC unscheduled maintenance” and moved my vat submission to “SAVED”. Not sent.

Since then I have acquired a Government Gateway I.D. and having still failed to submit I disconnected from HMRC then reconnected. How should I now change that vat return from SAVED to SUBMITTED.

If all else fails would leaving Quickfile and then rejoining Quickfile (brand new)work?

Can I in this instance submit this current VAT return DIRECT to HMRC

2

Hello Darren

I can see on your account, you are seeing the “Client not Authorised” message in the Reports > HMRC Connections screen.

This message is returned from HMRC when we try and log in to your tax account behind the scenes using the details you provided.

This error usually occurs due to one of the following reasons:

  • The wrong account has been linked (e.g. a personal tax account rather than the organisation’s tax account)
  • The VAT registration number has not been correctly entered.
  • The organisation is not fully enrolled for Making Tax Digital (MTD)

You can find more information in our HMRC troubleshooting guide below
https://support.quickfile.co.uk/t/making-tax-digital-troubleshooting/37144

I would first reccomend trying removing and trying to reconnect your account in Reports > HMRC > Connect ensuring all details are correct

We have seen instances where local software has blocked the connection, I would reccomend trying the below.

  • Try incognito mode (ctrl+shift+n.
  • Try an alternate browser).
  • Try an alternate pc.
  • Try loading it in you mobiles browser (try WIFI and mobile data).

If the above continues to fail you would need to contact HMRC directly.

3

Thanks. I will try these suggestions. Much appreciated

4

Hello Steve,
Since last writing I have verified that HMRC “Managed Authorised Applications” webpage which displays “You have granted authority to Quick File Tax Link …Vat”
I have checked my Quickfile account. I do not have any other (eg personal) account.
VAT number 302 0812 22 is definitely correct. (verified from Cert of Registration 1 Nov 1977).
Equaville enrollment with Making Tax Digital: Quickfile has successfully been submitting vat returns for several years since MTD . Never a hitch.
BUT when I click on “Submission Failed” on Quickfile it displays “Client or Agent not authorised”.
Do these offer any clues about this message please?
Terry Sharkey

5

Hello @LuciusCornelius

Did you go into Reports > HMRC connections and revoke the connection then reconnect it?

(The connections are only authorised for 18 months).

If it still says “Client or Agent not authorised” after doing so you would need to contact HMRC directly as they are returning this message when we try and log in to your tax account behind the scenes using the details you provided.

6

thank you Steve i will try this.