I get remittance emails, queries and so much more because many emails are set to go to the account admin.
I’ve changed the email address to the correct one every where, but the client emails still come to me when they click ‘Contact’ on the portal. How do I change this? I want them to go to our bookkeeper, not me.
Being account admin is more than responding to these day to day emails. I can change the reply to etc. But anyone who just wants to send a message from their portal
Hello @Gavin_Smith
The contact buttons will always go to the Account Admin
If you wish you can hide these options
Hide the messaging buttons
Can this be changed. There is a lot of control for who all other messages go to. Why force me to see all the messages the bookkeeper is managing? I spend too much time forwarding emails as it is.
Hello @Gavin_Smith
There are no plans to change this in the near future.
If you wish you can hide these options to prevent clients using this contact method.
Hide the messaging buttons
How would they contact us if I hide the contact buttons?
It seems like a basic feature request. Do you have a voting system. To see if anyone wants this feature?
Hello @Gavin_Smith
I have changed your message to a feature request.
Other users can add their vote at the top of this page and we can monitor popularity
How would they contact us if I hide the contact buttons?
You can add a contact email address to the invoice design, It would then display the email address from Account Settings > Routine Emails
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