Cancel Affinity?

Support
1

Have just upgraded to a power user account (great value)
I would like my accountant to have team membership.
Will not allow as he is locked in to my affinity account
Can my this account be deleted, to release his email address?
Atb

Jack

2

Hi @jack

Affinity log ins are separate from individual account logins. Are you seeing a message saying their address has already been used? If so, it’s likely that his account is linked to another account.

They can check any accounts they are associated with by using our login checker:
https://www.quickfile.co.uk/login/search

I hope this helps!

3

Have checked
and the Affinity account is the same as my quickfile account
requested email, confirmed just this one linked account.
Can this be removed?
“Are you seeing a message saying their address has already been used? If so, it’s likely that his account is linked to another account” YES

4

QuickFile operates a one account per email address policy, so you wouldn’t able to re-use an email address for 2 accounts unfortunately. You can however use a different email address for the other account.

If you need to use the same email address for 2 accounts, you would need to use Affinity which allows this.

5

I understand,
When I have searched I have only one account registered to me, Ltd company
My accountant was registered to same name sole trader account,which I closed and deleted
unsure as to why programme insists his mail is still live?

Cheers

6

Hi @jack

If the account was deleted then that shouldn’t be taken into account. I’ll send you a private message shortly to see if i can help resolve this for you. Please look for a green notification in the top right corner.