Just had an email from GoCardless (& QF) to say that a client had cancelled their direct debit. Other than cancel the direct debit manually, can QF reset the flag on the client to CANCELLED?
Did they cancel their whole pre-authorisation with you, or just a single Direct Debit payment?
They cancelled the whole pre-authorisation…
[Client Name] has no active authorisations
I will send you a PM to get further information on this.