Cannot access any of my Affinity accounts

Support
1

Tonight I cannot access any of my Affinity accounts from my Laptop or desktop (both running windows 10) this is what I get with each client, (example is my own account)

This site can’t be reached
georgehawleyltd.quickfile.co.uk ’s server IP address could not be found.

  • [Try running Windows Network Diagnostics](javascript:diagnoseErrors()).
    DNS_PROBE_FINISHED_NXDOMAIN

When running the windows diagnostic is jest says the DNS server may be unavailable, but its only quickfile clients sites that I cannot access

The affinity dashboard is fine except the Quikfile logo is missing
I can access the accounts from my mobile but cannot work from that

2

Hi @George_H

We’re not aware of any issues. Are you still seeing this?

It may be worth clearing your cache and cookies too.

3

Thanks for getting back so quickly, Ive just checked both laptop and desktop, and its back fully functional again on both so no idea why it happened for that few hours earlier, I had tried re booted the router and both machines several times, also tried 4 direrent browsers etc but nothing made any diference. But now its fine

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