I have seen previous posts around the same subject where the issue is “fixed” for them, so I assume it is an account specific bug rather than across Quickfile itself.
I am unable to create a credit note, as I get the error “The value of the purchase must be greater than zero”.
Please can you resolve it for me.
Hello @Norm-S
How are you creating the credit note?
You can either
Credit note to refund (adhoc)
- Sales > Create new invoice
- Enter client
- Enter Cost
- Enter Qty
- Save
- Select Account and refund method
or
Credit off invoice (or part credit invoice)
- Open an invoice
- More Options > Credit note
- Edit values (if applicable)
- Save
You can not
Copy and invoice and change to credit
- Open an invoice
- More Options > Make a copy
- Edit values to negative
- Save
This will give the error you are shown
