Added a supplier
Paid their invoice.
Get an error message.
“We tagged your item but there was a problem!
A payment confirmation email could not be sent as the supplier does not have an email address configured in their settings”
But supplier contact info just has web and FAX?!
Hello @Account
As you can add multiple contacts to a supplier record you need to add the email to their contact record in their account.
Ok, but why then have fax and web page then as each supplier contact (in 1980) would have had their own fax number.
Secondly why does the error message refer to the supplier,
We tagged your item but there was a problem!
A payment confirmation email could not be sent as the supplier does not have an email address configured in their settings
When it’s a “contact” that is not saved.
Surely the error message should be
We tagged your item but there was a problem!
A payment confirmation email could not be sent as the supplier does not have a contact record saved with an email address configured in their settings
Also could the contact be prompted for, when a new supplier is created please.
Hello @Account
There have not been any changes to this process since contacts were introduced, years ago.
I have passed your feedback on to the development team.
Many thanks, I think replacing fax with email or getting rid of that part and prompting the user to create a supplier contact record would be best, thanks for passing on the details.