Can't log in to my account

Support
1

Hi.

I logged in earlier today, but when I just tried to log in I get the message “invalid credentials”. Thinking I had forgotten my password I asked for a password reset email, only to be told that no account exists with my email address (it is different to the one I use on here). Any idea what the problem could be?

Thanks

2

May be a bit daft, but are you accessing it through the correct web address:
http://your-company.quickfile.co.uk?

Failing that, go to https://www.quickfile.co.uk/loginSearch.aspx and enter your email address, and see what you get from that.

3

Thanks, that did the trick. I updated my company name and it needed me to log in via a new page.

Much appreciated.

4

Glad to hear you’re all sorted :slight_smile: