Can't log in to my account


I logged in earlier today, but when I just tried to log in I get the message “invalid credentials”. Thinking I had forgotten my password I asked for a password reset email, only to be told that no account exists with my email address (it is different to the one I use on here). Any idea what the problem could be?


May be a bit daft, but are you accessing it through the correct web address:

Failing that, go to and enter your email address, and see what you get from that.

Thanks, that did the trick. I updated my company name and it needed me to log in via a new page.

Much appreciated.

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Glad to hear you’re all sorted :slight_smile:

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